Zomato, the leading food delivery service is now winning hearts on Twitter for its befitting reply to a customer who canceled an order for a bizarre reason. The Twitter user Amit Shukla tagged Zomato saying in his tweet that he is canceling the order for allocating a non-Hindu rider for the delivery.
Shukla further added that they cannot change rider or refund on cancelation. Within an hour, pat came an epic reply from Zomato which garnered a lot of appreciation on the social media.
The tweet by customer Amit Shukla:
Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can't change rider and can't refund on cancellation I said you can't force me to take a delivery I don't want don't refund just cancel
— पं अमित शुक्ल (@Amit_shukla999) July 30, 2019
He further says
@ZomatoIN is forcing us to take deliveries from people we don't want else they won't refund and won't cooperate I am removing this app and will discuss the issue with my lawyers
— पं अमित शुक्ल (@Amit_shukla999) July 30, 2019
Check out his objection:
This is my objection pic.twitter.com/U4DjaHONoo
— पं अमित शुक्ल (@Amit_shukla999) July 30, 2019
Epic Reply From Zomato
Food doesn’t have a religion. It is a religion. https://t.co/H8P5FlAw6y
— Zomato (@ZomatoIN) July 31, 2019
Another Prompt Reply From Zomato Founder Deepinder Goyal
We are proud of the idea of India – and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values. ?? https://t.co/cgSIW2ow9B
— Deepinder Goyal (@deepigoyal) July 31, 2019
Twitteratti Slams The Customer
Next time make sure the food is cultivated by a Hindu, transported by a Hindu, sold by a Hindu and cooked by a Hindu !! Dharm ka sawal h
— Prerna (@itsallryt) July 31, 2019
— नम्रता (@_Namrataa) July 31, 2019
bro you're the reason for all the problems in this world, i hope you know many non Hindu's also work for twitter so pls delete your tweet.
— Sanjay Manaktala (@smanak) July 31, 2019
how did u ensure the cook is hindu?
— tweet_from_home (@bored_IT_baba) July 31, 2019
The tweets by both Zomato and Goyal were widely appreciated by the users on Twitter. The Zomato tweet was liked by 7000 plus users with 3,000 retweets whereas the tweet of Goyal received 3000 likes and more than 1000 retweets. The reactions and replies support Zomato and condemn the customer.
although he may create a new one, suspend the account from which he ordered, this fool needs some education ?
— puneeth kasigari (@baeforbiryani) July 31, 2019
Thanks for taking this stand, Zomato. Giving in to such idiots would only empower them more.
— Neel Gudka (@neelgudka13) July 31, 2019
However, there are some users who believe this stand by Zomato is biased.
When Customer is peaceful vs non-peaceful
Why so hippocricy @ZomatoIN #Zomato #istandwithamit pic.twitter.com/j43Xe0MSbV— Harshu_ (@Harshal94083593) July 31, 2019
Food doesn't have a religion→_→#Zomato #istandwithamit pic.twitter.com/ohgzNisZlY
— Harshu_ (@Harshal94083593) July 31, 2019
Then what is this #Halal logo doing on #Zomato ? Serving Hypocrisy ? Nothing wrong in serving halal but then don’t preach about Religion to others. pic.twitter.com/GeoMXCTnQF
— Knock Knock Knock – Penny..!! (@LoveForTrains) July 31, 2019
Piece of glass in a customer’s food and @ZomatoIN doesn't even bother to reply him.
For this major issue, all he gets is ₹ 161 credit for my rice.
Where did your values vanish then? #Zomatopic.twitter.com/jmZCLQHIuQ
— Geetika Swami (@SwamiGeetika) July 31, 2019
https://twitter.com/PratyushPushpa2/status/1156475926374318080
Some of the reasons which show that the guy did right thing by canceling the order.#Zomato pic.twitter.com/2s7KD2pQhu
— चिरायु। (@TimelessSteel) July 31, 2019
